Tirizo is committed to making shopping accessible to everyone in India — from major cities to remote villages. Our Shipping & Delivery Policy ensures transparent, affordable, and reliable service.

Delivery Coverage

We deliver to:

• Metro cities, towns, and rural villages across India.

• Selected pin codes with zero delivery charges.

• Remote areas where delivery partners are available.

Delivery Timeframes

• Metro & Tier-1 Cities: 2–4 business days.

• Tier-2 & Tier-3 Cities: 3–6 business days.

• Remote Villages: 5–9 business days (depending on logistics availability).

Unexpected delays (weather, strikes, natural calamities) will be communicated promptly.

Shipping Charges

• Free delivery in select areas.

• Minimal charges in other regions, displayed clearly before checkout.

• No hidden fees or surprise costs.

Order Tracking

Once shipped, you receive a tracking ID via SMS/email. You can track the order status anytime from your Tirizo account.

Packaging

All products are packed securely to avoid damage during transit. Fragile items receive extra care with protective packaging.

Delivery Attempts

• Delivery partners attempt 2–3 times.

• If you’re unavailable, you can reschedule or provide an alternate address.

International Shipping

Currently, Tirizo operates only within India but aims to expand globally within the next 5 years.

Lost or Delayed Packages

In rare cases of lost or delayed packages:

• Tirizo investigates with the courier partner.

• Refunds or replacements are provided if the issue cannot be resolved.

Customer Responsibilities

Customers must provide accurate addresses and contact numbers. Tirizo is not liable for delays due to incorrect information.